So, you've run into a problem. We're here to help.

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Follow these initial steps to save time and money:

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1. Check the manuals in your unit to troubleshoot the problem.

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2. Check the breaker panel to see if any switches are in the off position - try resetting them.

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3. If you are experiencing issues with plumbing, electrical or HVAC please contact your building concierge/management.

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If they are still unable to assist you or have a problem with your appliance,

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Please forward their response and send us an email to MAINTENANCE@baytreepm.com with the template below.  Remember to write your ADDRESS in the subject line to avoid delays. We will contact you within 48 hours.

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4. If you are experiencing issues with your appliance, please send us directly an email to MAINTENANCE@baytreepm.com with the template below.

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Please DO NOT send a new maintenance request in old email chains, please send a new email each time you have a new maintenance request.

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*NOTE* The on-site technician will determine if the issue is wear-and-tear or consumer-induced. If it is deemed consumer-induced, the tenant will be liable for the full repair/replacement cost.

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In case of water leaks, fire, or other emergencies, please go to the EMERGENCY page for instructions.

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Maintenance Request Email Templates

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SUBJECT LINE

   Example: 213-350 Toronto Ave. - Fridge Issue