Leaks &
Fires
If you discover a fire, immediately call 911
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If you discover a leak, please contact your building's management & CC us (maintenance@baytreepm.com)
Maintenance Requests
So you've run into a problem, following the steps below to expedite your request. Our maintenance team tries to respond to all requests within 48 business hours. Please note that response times may be longer during the end and beginning of each months while we attend to move in and move outs.
It is the tenant's responsibility to follow the steps below. Any unnecessary maintenance visits occurring may be charged by to the tenant.
01
Check Your Manuals
Troubleshoot with in-suite or online manuals first. Maintenance visits that are deemed solvable through trouble-shooting will be charged back to the tenant.
02
Check Your Breaker Panels
Check for any breakers that are in the off position. Try resetting your breakers prior to contacting us. Leave the breakers in the off position for 30 seconds before resetting them in the on position.
03
For Lost Keys, FOBs, Garage Remotes
Please email us at contact@baytreepm.com and we'll get back to you as soon as we can.
04
For HVAC, Plumbing, Electrical
Any of these concerns, please contact your building's management. If they are unable to solve your issue, kindly forward the email to maintenance@baytreepm.com.
05
For Appliances and All Other Maintenance Requests
Kindly email using the template below. Please do not email us on previous email chains - all requests should have their own email threads.
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The on-site technician will determine if the issue is wear-and-tear or consumer-induced. If it is deemed consumer-induced, the tenant will be liable for the full repair/replacement cost.
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EMAIL TEMPLATE​​
SUBJECT: [Unit]-[Address]-[Issue]
APPLIANCE ISSUE
1. Appliance Type:
2. Appliance Brand:
3. Model Number:
4. Serial Number:
5. The issue with photos:
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ALL OTHER ISSUES
1. The Issue with photos: